Delivery & Product Returns

Domestic Orders:
Once your order has been shipped, you will receive an email with a tracking number. You can use this number on our website or the courier's website to track your package.

International Orders:
International orders are also provided with a tracking number. However, tracking information may be limited once the package leaves the United States.

Domestic Orders:
We offer Standard (3-5 business days), Express (2 business days), and Overnight shipping options within the continental USA.

International Orders:
International shipping times vary depending on the destination. We use premium courier services for all international shipments.

Domestic Orders:
Items purchased during special events follow our standard return policy unless otherwise stated at the time of purchase. To initiate a return, please use our Returns Portal.

International Orders:
All international orders, including those made during special events, are final sale and not eligible for return or exchange.

Domestic Orders:

Returns must be initiated within 21 days of delivery through our Returns Portal

• Items must be unworn, unwashed, and in original condition with all tags attached
• Sale items are final sale and not eligible for return or exchange
• We reserve the right to deny returns that don't meet our quality standards
• Original shipping charges are non-refundable
• A $14 restocking fee applies to all returns (waived for store credit or exchange)
• Return windows may be extended during holiday seasons. Please check our website for current policies.

International Orders:

• All international sales are final
• Returns are not accepted for international orders
• Items must be unworn, unwashed, and in original condition with all tags attached (in case of exceptions for faulty items)
• We reserve the right to deny returns that don't meet our quality standards (in case of exceptions)
• Original shipping charges are non-refundable

Domestic Returns:

• Accepted within 21 days of delivery
• $14 restocking fee (waived for store credit or exchange)
• Items received between 21-30 days are eligible for store credit or exchange only
• Initiate returns through our Returns Portal

International Returns:

• All international sales are final
• Returns are not accepted for international orders

Domestic Orders:

• Visit our Returns Portal
• Enter your order number and email
• Select items to return and reason for return
• Choose refund, exchange, or store credit
• Print the return label provided by AfterShip and ship the item back
• For exchanges, the new item must be returned within the original 21-day window if it doesn't work out.

International Orders:
International orders are not eligible for returns.

Domestic Orders:
Sale and promotional items are final sale and not eligible for return or exchange unless otherwise stated at the time of purchase.

International Orders:
All international orders, including sale items, are final sale.

Domestic Orders:
Yes, you can exchange for a different size within 21 days of delivery, subject to availability. Use our Returns Portal to initiate the exchange. The new item must be returned within the original 21-day window if it doesn't work out.

International Orders:
We do not offer exchanges for international orders.

Domestic Orders:
Please contact our Customer Care team at contact@biancomarino.com within 48 hours of receiving your order. We will arrange a replacement or refund.

International Orders:
Contact our Customer Care team within 48 hours of delivery. We will assess the situation on a case-by-case basis.

Domestic Orders:
Contact our Customer Care team immediately at contact@biancomarino.com. We will arrange for the correct item to be sent and provide a return label for the incorrect item.

International Orders:
Contact our Customer Care team at contact@biancomarino.com. We will work to resolve the issue, which may involve shipping the correct item or providing a refund.

Domestic Orders:
No, you do not need to pay for return shipping. We provide a free shipping label for all returns. However, please note:

You can generate a free return label through our Returns Portal using AfterShip.

While the shipping is free, a $14 restocking fee will be deducted from your refund.

The $14 restocking fee is waived if you opt for store credit or an exchange instead of a refund.

If the return is due to our error (e.g., we sent the wrong item or the item is faulty), both the shipping and restocking fee are waived.

International Orders:
International orders are not eligible for returns. In cases of faulty items, shipping arrangements will be determined on a case-by-case basis.

Domestic Orders:
Refunds are processed to the original form of payment within 5-10 business days after we receive the return. A $14 restocking fee is deducted unless you opt for store credit.

International Orders:
As international orders are final sale, refunds are not typically issued. Exceptions may be made for faulty items, in which case the refund would be processed to the original form of payment.

Domestic Orders:
Yes, you can exchange items within 21 days of delivery, subject to availability. Use our Returns Portal to initiate the exchange. The new item must be returned within the original 21-day window if it doesn't work out.

International Orders:
We do not offer exchanges for international orders.